Terms & Conditions

1. Company Information

Company Name: KIRE UN LIMITED

Limited Company Registration Number:  13805387

Trading Name: KIRE

 

Registered UK Office Address:

Flat 9 Akenside Court, 26 Belsize Crescent, London, England, NW3 5QT

 VAT Number: 400475730

2. REGISTRATION

You will need to register to be able to access some services on the kire.life website (our “site”). When you register your details online, you are required to make sure that this information is accurate, current and a true representation of your personal details. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.

The Terms of Service together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

3. ORDERING

Once your order is complete, you will be requested to provide personal and payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider. By submitting a payment through the site, you are granting permission for us to carry out such checks as required.

Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.

When you have finalised your order via the site, stock will be reserved for your purchase. However, sales will not be confirmed until the order dispatches from the warehouse, and payment is successfully taken.

Stock availability is determined by your delivery address, subject to stock availability at the warehouse in your locale. We are unable to offer customers stock from warehouses outside of their delivery-address service area.

4. PRICING

All site pricing will be shown in local currency where available, British pounds (GBP).

All UK pricing is shown inclusive of tax. All total prices for goods displayed on the checkout page represent the total price payable by the customer for those items, regardless of the address for delivery.

These customers will pay the same price for the item as a customer placing an order for

5. SALE PRICING ADJUSTMENTS

From time to time, Kire will run discounted pricing on specific items as part of a sale or promotion.

6. PAYMENT & ORDER ACCEPTANCE

We accept the following payment types on our site:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diner's Club

Payments for all orders are taken on dispatch of goods (with the exception being pre-order items), and are subject to fraud checks and checks by the card issuer.

By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.

We will process your payments securely via the Wix payments system, and all payment details will be encrypted. All stored card details will be stored securely on Wix’s secure servers.

Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.

7. GIFT VOUCHERS AND E-VOUCHERS

Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher.

Vouchers can be redeemed to purchase Kire products only online, at Kire.life.

Vouchers can be redeemed in part, with the remaining balance left on the Voucher Code.

Vouchers purchased in a Kire Clubhouse cannot currently be redeemed online at f, and visa versa.

‘Kire Membership Gift Vouchers’ can only be redeemed on Kire Membership.

‘Gift Vouchers’ and Clubhouse Vouchers’ cannot be redeemed on Kire Membership.

All vouchers (Gift Vouchers, Clubhouse Vouchers, and Kire Membership Vouchers) are single use, and are valid for twelve months. Vouchers cannot be used in conjunction with any other discount, voucher code or RCC membership.

If an order value is greater than the value of the Voucher, the difference must be paid by credit/debit card, or using Paypal.

Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.

Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it was redeemed with.

We are unable to replace vouchers if they are lost, stolen or damaged.

8. RETURNS & EXCHANGES

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 30 days old must be sent back to Kire within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.

KIRE does not cover the cost of return shipping unless the product was shipped in error or defective.

Faulty items will either be replaced, repaired or refunded following evaluation by the Kire Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (3) months for a replacement or a repair. If this is not possible, we will offer a refund or credit voucher.

Returns are only accepted online for items purchased directly from Kire.life.

Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit in the form of a voucher to the gift recipient. Kire is unable to refund postage on returned gift items.

Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to.

To initiate a return, simply email info@kire.life, subject: Product Returns

9. ORDER CANCELLATIONS UNDER THE DISTANCE SELLING REGULATIONS/CONSUMER CONTRACTS REGULATIONS

Kire will honour cancellations provided it is made within fourteen (14) days of receiving your items. Notice must be given in writing, by email to:

info@kire.life  subject: Product Return

Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition. To initiate your return, email info@kire.life subject: Product Return

10. EXCEPTIONS TO THE GENERAL RETURNS & EXCHANGES POLICY

Personalised items cannot be refunded or exchanged once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.

All underwear must be returned unworn. We reserve the right to refuse any returned garments which we believe to be worn.

11. INTELLECTUAL PROPERTY RIGHTS

Usage of the Kire site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.

Any site content can only be reproduced or distributed with express permission from Kire Un Limited

12. GENERAL

We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and Kire Un Limited. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by English law. Both you and Kire Un Limited agree to submit to the non-exclusive jurisdiction of the English courts.

13. CHANGES

Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.

14. CONTACT

Our contact details are set out under the “Contact Us” section of the site.

15. GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the English courts in respect of any matter arising hereunder.

© Kire Un Limited 2022

Last updated: August 2022